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Thread: Stator Saga...Please help, What's your take?

  1. #1
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    Unhappy Stator Saga...Please help, What's your take?

    Morning guys! I write this post with a bit of sadness and disappointment, but perhaps you can help with your knowledge?

    I've done lots of work on my SR in the years, often studying posts on this amazing forum (I was a member on the old system and only now signed up again).
    This forum has been a goldmine of knowledge for me, thanks so much guys, you are da best!

    I have a 1985 Jap import SR500 (here in UK), and I recently got my stator rewound by Rex's Speedshop, but unfortunately when I got the stator back, after spending 230, the alloy back plate had strangely snapped by the pick up. Possibly in transit, but the thing is pretty tough to break and strangely the box is intact. Also the brand new rectifier I bought had a fin lightly snapped. To me the box was too small for all the parts they squashed in there.

    Now Marcus is saying I was not insured so it's on me, refusing to help at all, saying his T&C are clear about insurance and shipping.

    But I did the purchase and repair with him over email and paid by phone not on the website, and at no point shipping insurance was offered to me.
    How was I to know the items were not insured in the first place and he wouldn't accept any responsibility or even try to help? Does this seem right to you?
    Had I refused insurance then it would be my fault, yes. But how can a retailer just refuse any responsibility if they didn't offer the insurance, and just blame the couriers??
    I have used Rex's before and always been very happy, but I am speechless now, I have never had such bad service in my life, from any retailers!

    Rant over now! ...but I'd love to hear your take?

    Long story short, I am now stuck with a useless stator without the back plate, as it seems very difficult to get just that part.
    Does anyone know where I could source one of those plates pretty please?

    Marcus is suggesting to weld the plate back together, but the thing snapped and when joined together seems lightly bent too.
    To me welding just doesn't seem the correct solution with such a precise thing as ignition.

    Many thanks guys! I can't wait to get the old lady on the road again, it's been to long now!

    Pics here below for you to see...

    Ciao
    F
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  2. #2
    Moderator sjef's Avatar
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    Hallo,
    a well welded backplate i as good as any.if you want another try the breakers and ebay and or the various sr forums

    Sjef

  3. #3
    Senior Member MadMax's Avatar
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    Marcus can't be held responsible for the postal workers playing football with your parcel, who was it? Royal Mail ?

  4. #4
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    This is rotten luck Fabi,looks to me like the corner of the package has took a hard blow right on the corner and forced the rectifier against the pulser coil post hence the damage to both parts.Quite frankly the way some of these transport people abuse parcels when loading/throwing them onto vehicles doesn't surprise me at all.
    The way forward ? yes it can be welded succesfully but your welder needs to be competent at welding ali castings and not some clown that will cover it in seagull sh**. Biggest thing to remember is when its done is that your rotor/flywheel needs to rotate with the right amount of clearance between the small round steel pad on the outer of the rotor to the pulser coil,I think its .020" but check the manual or ask others on here. I suggest you turn up a makeshift mandrel to centralise the stator and rotor so that the broken piece is welded on in the right position or as near as poss,any minor error can be carefully adjusted....with a bit of persuasion via the lightest hammer in your kitbox.Too much misalignment with the welding will end up with another broken post.You have my sympathy mate,goodluck.

    Andy

  5. #5
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    Hi Guys,

    Thanks to all for the advice and sympathy, it is a rotten situation indeed.

    MadMax, yes it was Royal Mail, but this makes no difference.
    I really liked Marcus and how he had always been helpful. Not in this situation unfortunately. Yes it is the couriers fault. But who's fault is it for not having the package insured? I would have insured if I'd known. Sob...

    Andy, it does look like the package took a hit at the corner, even if the corner of the box is intact. It takes a big hit to break such a part though. Were the part properly packaged to prevent such a thing, especially in the knowledge there was no insurance? I don't know. But only Rex's could know all this, as I was only presented with an invoice to pay and so I did.
    As to the welding, yes it will have to be someone skilled. But to be honest I'm trying to find a replacement for now. Still the bike is now stuck on the garage floor. Grrr!

    Thanks guys,
    If anyone has a rotten stator to fix my rotten situation I'd gladly take this off your hands
    TA
    Fabio

  6. #6
    FORUM SUPPORTER speedshop's Avatar
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    I suggest the best resolution is to have it welded. I'd expect a little repair like to cost about 20. These back plates rarely come up as separate items, even when they do they tend to be in poor shape. I bought a load of SR generators a few years ago from a breaker and not one had a good back plate, mostly they were missing or badly corroded.

    We use the Royal Mail as they are by far the best of all of them. We send hundreds of items each year and so far they've only managed to damage two or three parcels. To their credit they have never lost one, we've had them go astray and get delivered 6 months late.

    Our advice is:
    -Use a quality carrier, not the cheapest.
    -Always use a service that is fully tracked as with these services the people who handle the parcel are logged and accountable each time they scan on to a consignment.
    -If its worth a lot of money insist on the fastest delivery service possible as its in their system for the shortest possible time.
    -Finally ask to what value its insured to, nearly all services are virtually nil as standard. Thanks to the likes of eBay and Amazon insisting that delivery costs were less, the courier firms cut back their compensation (removed in fact as you'll soon find out if you do try and claim). So now unless its insured they simply do not entertain any claim.


    We get lots of parts sent to us by a variety of couriers and see some terribly damaged boxes, we photograph them and ensure they are signed for as damaged. If there is any hint of even 'bruising' to a box sign for it as damaged so you have the best chance of a successful claim where it has been insured.

  7. #7
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    When shipping a box always write on it :
    FRAGILE : PLEASE THROW UNDERHAND

  8. #8
    Senior Member gcrank1's Avatar
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    For sure a sad thing this happened.
    From past experience I consider it my responsibility (since I care the most about my stuff) to be the one who asks and initiates the 'insurance thing' if it is something expensive or hard to replace.
    '81 Yamaha SR500 Caff Racer
    '09 Suzuki TU250X 'The Silent Red Fellow'
    '98 Honda Shadow 750 ACE Deluxe
    In all things maintain your uprightness lest the road reach up and smite thee

  9. #9
    FORUM SUPPORTER speedshop's Avatar
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    Pictured is a new part supplied to us from a factory's manufacturer's collection, hand delivered in person from the country of manufacture, one of only a very few in the world. Brought to us so we can run it on our test bed and manufacture new ignition units to allow factory owned bikes to continue to run.

    You can't imagine how tightly my arse cheeks were clamped while we ran this to 12,000 RPM, despite the fact I've run hundreds of ignitions on the very same machine.

    Hand collected in person after we'd finished our tests too.

    Last edited by speedshop; 11-15-2017 at 03:07 PM.

  10. #10
    FORUM SUPPORTER speedshop's Avatar
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    What I really like with the factory stuff, is that you put it on the test bed and the clearances are spotty dog. The rotor is exactly central to the stator, no errors. Its been set up perfectly.

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